Frequently Asked Questions

Home Frequently Asked Questions

Basic


  • How do I deposit money?

    Before making a deposit so that you can buy cryptocurrency, you must verify your identity

    Once your identity has been verified, you can proceed to make a deposit to your local currency wallet. It may take up to 30 minutes or 1hour for your money to reflect in your local currency wallet.

    Here’s how to do it:

    1. Open the Localbtc app or website and sign-in

    2. Tap Wallets on the Menu

    3. Select your local currency wallet

    4. Tap the Deposit option

    5. Select the method with which you would like to top-up your wallet

    6. Follow the next steps displayed to you

    You can also buy a set amount of cryptocurrency—or specify your own amount—by tapping the desired amount on the Home screen. If you already have a balance in your local currency wallet, you will be able to instantly buy cryptocurrency. If not, you will be prompted to first make a deposit. 

    In some countries, we may ask you to upload a screenshot to help us track your deposit. Upload the screenshot with your bank when making the deposit to ensure it reflects on our bank statement.
    Depending on your country, we may also ask you to send a unique deposit amount to help us identify your deposit. This amount will be slightly more than the deposit amount you entered.

     

    We rebranded from EVAREACH to LOCALBTC in February 2018. We have not yet changed all our bank account names to Localbtc so don’t be alarmed if you’re still depositing to Evareach bank account. Simply follow the steps as indicated on your device and your deposit will reach us as normal.

  • Why’s is Localbtc not paying the exact amount on the board?

    All the rates set on localbtc board are for card $100 and above, there'll be a rate change for any card below that amount we advise you contact us through the support center to ask for rate before selling.

  • Why’s is Localbtc not paying the exact amount on the board for Bitcoin?

    The exact rate set on the localbtc board is for bitcoin $100 and above, there'll be a rate change if you sell bitcoin below the $100. We advice you contact us through the help center before selling bitcoin below that price.



Referrals


  • What do I gain by referring people to Localbtc?

    If you invite someone and the person trades up to $500, 500 will be credited to your invitational wallet instantly. all you have to do is copy out your invitation code that starts with: PXN and chares with other users to login



Security


  • How do I set or reset my secret pin?

    Kindly navigate to settings click on security then stroll up to set or reset your secret pin 

  • Is Localbtc safe?

    When we say your money is safe, we really mean it. We’ve built some of the world’s most sophisticated Bitcoin security systems and have never been compromised.



Payment Withdrawal


  • How do i withdraw money from my Localbtc wallet to my bank account?

    What you have to do is to navigate to the wallet page on your account and click on withdraw, choose bank account and input amount you want to withdraw you will be asked for your secrete pin to complet the transaction, click continue.

  • How do i withdraw my invitational wallet?

    What you have to do is to navigate to the wallet page on your account and click on withdraw, choose wallet withdrawal and input amount you want to withdraw you will be asked for your secrete pin to complet the transaction, click continue. Note that you need minimum of 2000 naira to withdrawal your invitational wallet.



Wallet


  • Why use Localbtc e-wallet?

    With the Localbtc E-Wallet, it’s easy to buy, sell giftcards, other online wallet and transfer money to other users whenever and wherever you want.



Bank Account


  • How do I add or remove a bank account

    Kindly navigate to settings click on Bank Accounts you may be required for a secret  pin input your secret or if you haven't set up a secret pin kindly navigate to settings click on security then stroll down to set or reset your secret pin